We understand buying jewelry the traditional way versus buying jewelry online can be a very different experience. Through traditional outlets, you can feel and wear the jewelry before making your decision to purchase. Eternal Sparkles values you as our customer and want you to be happy with your purchase.
Return & Exchanges:
Refund & Exchange requests after 30 days of the purchase date will not be accepted.
Please contact firstname.lastname@example.org. Include your order number and we will email you a return form and walk you through the returns and exchange process.
Exchanges can only be made for the same item
All shipping and handling charges are non-refundable. Return/exchange shipping costs and any other fees will be the responsibly of the customer.
Eternal Sparkles reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted
Once a package has been shipped per your order specifications, it becomes the responsibility of the shipping service that you selected. Although most of our orders are processed immediately, please note that a processing period of 24-48 hours may be required. All orders placed after 9:00AM PST will be processed the following business day.
EternalSparkles.com collects information from you when you place an order or fill out a form. When you order or register from our website, you will be asked to enter your name and email address. You may visit anonymously.
Our web site uses a number of security measures to protect the loss, misuse, and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. If you use PayPal to send us payment, your credit card information is protected by PayPal and is not passed onto our web site. PayPal also uses its own strong encryption technology to protect your credit card information.