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Policies

Return/Exchange Policies:

We understand buying jewelry the traditional way versus buying jewelry online can be a very different experience. Through traditional outlets, you can feel and wear the jewelry before making your decision to purchase. Eternal Sparkles values you as our customer and want you to be happy with your purchase.

Return & Exchanges:

Refund & Exchange requests after 30 days of the purchase date will not be accepted.

Please contact customerservice@eternalsparkles.com.  Include your order number and we will email you a return form and walk you through the returns and exchange process.

Exchanges can only be made for the same item

All shipping and handling charges are non-refundable.  Return/exchange shipping costs and any other fees will be the responsibly of the customer.

 

 

Processing Instructions
Eternal Sparkles reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted

 

Shipping Policies:

Once a package has been shipped per your order specifications, it becomes the responsibility of the shipping service that you selected. Although most of our orders are processed immediately, please note that a processing period of 24-48 hours may be required. All orders placed after 9:00AM PST will be processed the following business day.

 

Privacy Policies:


Privacy:

EternalSparkles.com collects information from you when you place an order or fill out a form. When you order or register from our website, you will be asked to enter your name and email address. You may visit anonymously.

We value the relationship we have with our customers and are committed to responsible information-handling practices. Any of the information that we collect from your end will be used for our customer service (i.e. sending you emails regarding the transactions you have with us). Our web site uses customer contact information from the registration form to send our customers information about their order, saving coupons, and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list. Eternal Sparkles implements a variety of security measures to maintain the security of all personal information. We do not sell, trade, or transfer your identifiable information to any third party vendors. This online privacy policy applies to information collected online and offline by our dedicated staff.

By using our site, you consent to our Privacy Policy. Any changes made to our privacy policy will be updated on this page.

IP Addresses and Demographic Information:
When visiting our web site, our web site will identify your computer's IP address for problem analysis and site administration. Your IP address helps us gather broad demographic information. We use this data to tailor the visitor's experience on our site, showing them content we believe they may be interested in and displaying the content according to their preferences.

 

Security:

Our web site uses a number of security measures to protect the loss, misuse, and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. If you use PayPal to send us payment, your credit card information is protected by PayPal and is not passed onto our web site. PayPal also uses its own strong encryption technology to protect your credit card information.

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