Returns and Exchanges
We understand that buying jewelry the traditional way versus buying jewelry online can be a very different experience. Eternal Sparkles values our customers and want to make sure you are happy with your purchases. Below are Eternal Sparkles' return and exchange services.
** After 30 days of the purchase date, exchanges and/or returns are not accepted.
** Customers get a full refund due to manufacturing defect and/or merchandise damage
** Customers get a free exchange for a defective or incorrect item
** Shipping fees on all orders are non-refundable
1. Complete and include a Return merchandise Authorization (RMA) form with your return. Please contact customer service for a RMA form.
2. Include the original receipt, invoice, or packing slip
3. Ensure tags are attached
4. Include the original jewelry box and jewelry bag
5. Place in appropriate shipping box/envelope
6. Keep a record of your tracking number
1. Do the same as Return Instructions
2. Indicate what correct item to exchange
3. There is a $5.00 fee for new shipping and handling that can only be paid through our PayPal account (firstname.lastname@example.org)
Eternal Sparkles reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.
Eternal Sparkles will not assume any responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.
Please send back to us within 30 days from the date of purchase and within 2 weeks of issuing a RMA. Every effort will be made to ensure a prompt refund or exchange; once your return is received, it will be inspected. Items that have been resized or altered, engraved, appear to be worn or damaged in any way are non-returnable. After 30 days, exchanges and/or returns are not acceptable.
Upon receiving the returned merchandise, Eternal Sparkles will credit back your account, minus the original shipping, handling costs, and restocking fee if applicable. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 7 to 10 business days of receipt. Please allow 7 to 10 business days for the refund to show on your statement.
Free Shipping offer is subject to adjustments due to exchanges and returned merchandise. A shipping fee will be deducted from all refunds on returned orders that originally received free shipping, when the amount of the return brings the total sale below the free shipping threshold requirement.
Currently, Eternal Sparkles only offers Free Exchange for damaged and/or incorrect item. The shipping fee will be waived as long as the exchange is within 30 days since the date of purchase. All new exchanged items are FINAL- no exchange and no return.
If you'd like to exchange for another style or item, please return the original purchased item and proceed to buy another one. If you request to exchange for a different size, please contact us for further instructions.