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Return Policies: 30 Day Money-Back Guarantee: Original packaging includes: the jewelry box, the warranty card, the item itself with its tag, the packing slip and the return authorization form (RMA) emailed to you by an ESC customer service representative. In the event that we determine that a product has been used or the packaging has not been included, there will be a 25% restocking fee. If you're requesting an exchange for a defective item, please note that there is a shipping charge of $5.95 for your new item(s) for purchase made outside of our 30 day policy. We MUST receive the returned package within two weeks of issuing a RMA number. *All free jewelry pieces are non refundable and non returnable. Since you are receiving the jewelry free (you only pay S&P fees) we are unable to accept returns.
Refunds / Exchanges: We will only accept returns made within 30 days of the date of purchase. To start your refund or exchange process, please fill out the RMA (Return Merchandise Authorization) form and indicate the reason for your return. Once the form is submitted, it will take up to 24-48 hours to process. We will then provide you with our return warehouse address and an RMA (Return Merchandise Authorization) number via email. Refunds and exchanges are processed within 10-15 business days after receipt of returned merchandise. Upon receiving the returned merchandise Eternal Sparkles will credit back your account, minus the original shipping and handling costs. Refunds will be given in the same form of payment as the original purchase. Please allow 10 to 14 business days for the refund to show on your statement. All items being returned must be returned within 30 days of purchase with original packaging and be in re-sellable condition. Original packaging includes: the jewelry box, the warranty card, the item(s) itself with its tag(s), the packing slip and the return authorization form (RMA) emailed to you by an ESC customer service representative. If we receive an incomplete return a 25% restocking fee may be applied. In addition, an amount equal to our original shipping cost will be deducted if you received free shipping on your order and decide to return it for a reason other than defective or incorrect item. If you're requesting an exchange, please note that there is a shipping charge of $5.95 for your new item(s). If exchanging a defective item the shipping fee will be waived, as long as the exchange is within the 30 days, since the date of purchase. You will be contacted by customer service for payment of $5.95 once we receive your return, if you would like an exchange. We MUST receive the returned package within two weeks of issuing an RMA number. Thank you. *All free jewelry pieces are non refundable and non returnable. Since you are receiving the jewelry free (you only pay S&P fees) we are unable to accept returns. *After 30-days, exchanges and returns are not acceptable on Ebay and Amazon purchases.
On rare occasions, human error does occur and if it does please let us know immediately by filling out the Return Authorization form and indicating the problem(s) with your merchandise. Once the form is submitted, it will take up to 24-48 hours for an Eternal Sparkles customer service representative to follow up on it. We will then provide you with our return warehouse address and an RMA (Return Merchandise Authorization) number via email. Please follow the emailed instructions and we will resolve the issue as quickly as possible.
We stand behind our products 100% and provide each of our customers with an Eternal Sparkles lifetime warranty. The warranty covers manufacture defects, material defects and workmanship. We will replace all defected products with the exact item and size. If the exact item and size is not available at the time of your return, we will select as similar of an item and ship it as soon as possible or credit the amount paid for the ring toward a replacement ring. All returned items must be accompanied by the warranty card, packing slip, and original packaging (jewelry boxes, tags) to be eligible for the lifetime warranty benefits.
^ Top Shipping Policies: Once a package has been shipped per your order specifications, it becomes the responsibility of the shipping service that you selected. Although most of our orders are processed immediately, please note that a processing period of 24-48 hours may be required. All orders placed after 9:00AM PST will be processed the following business day. Once a package has been shipped out per your order specifications, it is literally out of our hands and becomes the responsibility of the postal service that you selected. If the package cannot be located, we will provide you with a replacement or refund once our standard procedure has been completed. This will require: Customer must complete and return (via postal mail, fax, or scanned email) a signed affidavit of non-receipt (MANDATORY for all orders in which a replacement or refund is requested because the customer noted that the package was never received). By signing the aforementioned affidavit, customer agrees that they will immediately ship back the original package - and cover all costs of shipping the package back to us - if it is received after a replacement or refund has been issued. • We require this form for our own protection, and as documentation to the shipping service so that we can file a claim. PLEASE NOTE: Postal fraud is a serious crime and Eternal Sparkles Corp is obligated to provide appropriate documentation when filing claims of packages that were not delivered as planned. Because we will provide a free replacement or refund upon receipt of this signed document, it is absolutely required in order to proceed. Please do NOT expect a replacement or refund if you are not willing and able to complete the required documentation. *Shipping and handling is non-refundable. International Shipping: Eternal Sparkles is not responsible for any customs duties and taxes imposed by any country.
^ Top Privacy Policies:
EternalSparkles.com collects information from you when you place an order or fill out a form. When you order or register from our website, you will be asked to enter your name and email address. You may visit anonymously. We value the relationship we have with our customers and are committed to responsible information-handling practices. Any of the information that we collect from your end will be used for our customer service (i.e. sending you emails regarding the transactions you have with us). Our web site uses customer contact information from the registration form to send our customers information about their order, saving coupons, and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list. Eternal Sparkles implements a variety of security measures to maintain the security of all personal information. We do not sell, trade, or transfer your identifiable information to any third party vendors. This online privacy policy applies to information collected online and offline by our dedicated staff.
Security: Our web site uses a number of security measures to protect the loss, misuse, and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. If you use PayPal to send us payment, your credit card information is protected by PayPal and is not passed onto our web site. PayPal also uses its own strong encryption technology to protect your credit card information. ^ Top |
