Please refer to our return/exchange page.
Once a package has been shipped per your order specifications, it becomes the responsibility of the shipping service that you selected. Although most of our orders are processed immediately, please note that a processing period of 24-48 business hours may be required. All orders placed after 9:00 AM PST will be processed the following business day.
EternalSparkles.com collects information from you when you place an order or fill out a form. When you order or register from our website, you will be asked to enter your name and email address. You may visit anonymously.
Our website uses a number of security measures to protect the loss, misuse, and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. If you use PayPal to send us payment, your credit card information is protected by PayPal and is not passed onto our website. PayPal also uses its own strong encryption technology to protect your credit card information.